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Privacy statement for the services we provide

I. General provisions on data protection

The protection of personal data collected, processed and used in the course of our service provision is an important concern for us. Our services include hosting, domain management, email service and Software-as-a-Service (SaaS/cloud service) in the form of a content management system and a business software. A detailed description of our services can be found on this website.

The following privacy notices are intended to inform you comprehensively about how your data is handled.

1. Order data processing

If you are already a customer, you can download the agreement for contract data processing pursuant to Section 11 of the Federal Data Protection Act (BDSG) here:

Agreement for contract data processing

According to applicable data protection law, an agreement for contract data processing requires the written form. To ensure that the signature process goes smoothly, please send us the completed and signed contract in duplicate to the address specified in the contract. After countersignature, we will provide you with a copy of the agreement.

2. The collection, processing and use of personal data

The legal basis for the collection, processing and use of personal data is the Telecommunications Act (TKG), in connection with - or insofar as telecommunication services are not concerned - the Federal Data Protection Act (BDSG).

a) To the extent that personal data is required for the conclusion or fulfillment of the contract or for billing purposes, we are entitled to collect, process and use the data without further consent. Any personal data obtained in connection with the conclusion of the contract may be used by us for the following purposes without further consent:

  • Information about our services and additional services that are relevant for you as a customer
  • Email advertising for our own products and services
  • Advertising by mail

b) You have the right to object to the continued use of your data at any time. For this purpose, please send a written notice to Worldsoft AG, Churerstrasse 158, 8808 Pfäffikon SZ, Switzerland, or send an email to For technical reasons, you may still receive further communications from us for a short time even after submitting an objection.

c) In order to establish and fulfill a contractual relationship, we generally require your name, address, date of birth, phone number, email address and bank details, as well as the user access codes (master data). This data is usually collected via electronic order forms.

d) We would like to point out that domain registration requires the submission of personal data (as a rule, the name and address) to the relevant national and international registration authorities as well as a publication in the Whois databases, which anyone can access. In order to register a ".de domain", for example, you are required to submit the names and addresses of the domain holder, the administrative and technical contacts and the zone administrator, as well as the telephone numbers, fax numbers and email addresses of the technical contact and the zone administrator to DENIC eG, Frankfurt/Main. This data is then published on the internet in the DENIC database at

Before an SSL certificate is issued, you must also submit personal data to the respective certificate issuer. As a rule, this includes the publicly accessible personal data stored in the Whois directory and, possibly, other data required for the issuance of the respective certificate. For the basic certificate, this currently comprises: the title, first name, last name, domain name, email address, country and telephone number of the contract holder. You agree to this data being transmitted automatically to the certificate issuer during the creation of the certificate.

When procuring an SSL certificate, Worldsoft merely acts as an intermediary between the customer and the respective certificate issuer. Worldsoft has no influence on whether the certificate is issued and how long it will be valid for.

3. Collection, processing and use of usage and traffic data

Usage data, such as traffic data and information on the beginning, end and extent of using this service is only collected, processed and used for the purpose of enabling such services and issuing the invoice for the customer concerned. As a rule, the following data is collected: date and time of the beginning and end of the use, volume in bytes, IP address and the type of service used.

To the extent that the usage or traffic data is required for billing purposes (accounting data), the aforesaid data is stored for a maximum of six months after the invoice is sent. Only if the user contests the invoice or the invoice is not paid despite payment request will the data be stored for an extended period. The data required for the fulfillment of existing legal, statutory or contractual retention periods is blocked.

The costs for the sending of SMS messages are recorded by the operator of the SMS service and transmitted to us for billing purposes.

We do not evaluate the contents of your emails for own purposes, and take measures to ensure the security and stability of the network and systems.

4. Data sharing

Billing data may be shared with other service providers or third parties insofar as this is required for determining compensation and for invoicing purposes. In accordance with prevailing legal regulations, we have the right to provide information to criminal prosecution authorities and courts for prosecution purposes.

5. Data deletion

Master data collected in the context of a contractual relationship is generally deleted at the end of the calendar year following the end of the contractual relationship. Should master data be required for the fulfillment of existing legal, statutory or contractual retention periods, we will block the data. As a rule, usage and traffic data is deleted once usage is complete.

6. The use of cookies

Our content management system and our business software uses cookies. Cookies are small text files which are stored on your computer's hard disk and enable recognition of the user, but do not allow the user to be personally identified. Among other things, they serve to facilitate navigation on the website, allow products to be added to the shopping cart or wish list in an online shop and display relevant/useful information on a portal.

Users can prevent the storage of cookies on their hard drive by choosing the browser setting "Do not accept cookies". Alternatively, users can set their browser to request permission before storing cookies. Moreover, cookies that have been set can be deleted at any time.

Refusing cookies may restrict your use of certain functions on the website. Even if not deleted actively, cookies will be deleted automatically after twelve months.

II. Information and data protection officer

On request, we will provide you with information about the data stored about you - free of charge and without delay.

Worldsoft AG
Data Protection Officer
Churerstrasse 158
8808 Pfäffikon SZ, Schweiz

III. Changes to the privacy policy

We reserve the right to amend this privacy policy at any time under observation of the existing privacy policy regulations. The respective current version at the time of your visit applies.

December 2017



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